Refund & Cancellation Policy
Last Updated: 12 November 2026
This policy explains the proposed cancellation and refund rules for bookings made through BoxCricketBooking. The applicable rules will be displayed to customers before they confirm a booking.
1. Customer Booking Cancellation
Customers may request cancellation of a confirmed booking. The proposed refund structure is:
Cancellation 24 hours or more before booking
Full booking amount is eligible for refund.
Cancellation 12 hours to less than 24 hours before booking
Half of the booking amount is eligible for refund.
Cancellation less than 12 hours before booking
No refund under the standard cancellation policy.
2. Cancellation by Ground Owner
If a ground owner cancels a confirmed booking, the customer will be eligible for a 100% refund of the booking amount.
3. Double Booking
If a confirmed booking cannot be honoured because the same slot was booked more than once, the affected customer will be eligible for a 100% refund.
4. Ground Unavailability or Bad Weather
If a ground becomes unavailable due to severe weather, safety concerns or other unexpected circumstances, the customer may be offered rescheduling or a full refund, depending on the circumstances.
5. Failed or Pending Payments
- A failed payment does not automatically confirm a booking.
- If money is debited but the payment is not confirmed, the transaction will be checked.
- Eligible reversals or refunds will be handled through the payment provider.
- Customers should contact support if the amount is not reversed within the provider's stated timeline.
6. Refund Processing
Once an eligible refund is approved and initiated, the amount will be processed through the original payment method wherever supported.
The time taken for the refund to appear in the customer's account depends on the payment provider and bank. The applicable processing timeline will be communicated where available.
7. Owner Subscription Payments
Owner subscription payments are separate from customer ground booking payments.
Subscription cancellation, refunds and any applicable adjustments will be governed by the subscription terms displayed to the ground owner before purchase. No automatic refund entitlement or blanket non-refundable condition is assumed by this policy.
8. How to Request a Refund
Customers can contact our support team with their booking ID, registered mobile number and payment transaction reference.
Please do not share passwords, OTPs or complete card details.
9. Policy Changes
We may update this policy when our services or business rules change. Updated terms will be published on this page and communicated where required.
10. Contact Us
For cancellation and refund enquiries:
Platform: BoxCricketBooking
Email:
androidappshub2026@gmail.com