Terms & Conditions

Last Updated: 12 November 2026

Welcome to BoxCricketBooking. These Terms and Conditions describe the proposed rules for customers and ground owners using our platform. By using the platform, users agree to the applicable terms presented to them.

1. About the Platform

BoxCricketBooking is intended to help customers discover box cricket grounds, check availability and request or make bookings. Ground owners may use the platform to manage their ground listings and bookings.

2. User Registration

• Users must provide accurate registration information.
• Users are responsible for keeping their login credentials secure.
• Users must not create accounts using false identities.
• Users must notify us if they suspect unauthorized account access.

3. Customer Responsibilities

• Customers must provide correct booking details.
• Customers should follow the ground owner's rules.
• Customers must arrive at the selected ground on time.
• Customers must not damage ground property or equipment.
• Customers must behave respectfully towards staff and other users.

4. Ground Owner Responsibilities

• Ground owners must provide accurate ground details.
• Ground owners must maintain correct availability and pricing.
• Confirmed bookings should be honoured.
• Ground owners must not accept conflicting bookings for the same slot.
• Ground owners must maintain reasonable safety and cleanliness.
• Ground owners must follow the agreed cancellation and refund rules.

5. Ground Listings

Ground owners are responsible for the accuracy of their ground descriptions, photographs, facilities, prices, location and availability.

We may review, restrict or remove listings that contain misleading, unlawful or inappropriate information.

6. Booking Rules

• A booking is confirmed only after the platform displays its confirmed status.
• Payment initiation alone does not guarantee booking confirmation.
• Customers should verify the selected ground, date and time before payment.
• Booking changes are subject to availability and platform rules.

7. Payments

Payments may be processed through third-party payment service providers. Users must follow the applicable payment instructions.

Booking payments and ground owner subscription payments are separate transactions. Applicable charges and payment details will be displayed before the transaction.

8. Booking Cancellation and Refunds

The following is our proposed cancellation structure, subject to final confirmation and publication:

• Cancellation 24 hours or more before the booking: 100% refund of the booking amount.
• Cancellation 12 to less than 24 hours before the booking: 50% refund of the booking amount.
• Cancellation less than 12 hours before the booking: No refund under the standard policy.
• If the ground owner cancels a confirmed booking: 100% refund of the booking amount.
• If a confirmed booking cannot be provided due to double booking: 100% refund of the booking amount.

Where a ground becomes unavailable due to circumstances such as severe weather, the customer may be offered rescheduling or a full refund, as applicable.

Refunds are subject to payment provider and bank processing timelines. Applicable consumer rights will prevail.

9. Owner Subscription

• Ground owners may be required to purchase a subscription to access designated owner features.
• Available subscription plans and prices will be displayed before purchase.
• Subscription validity begins according to the plan and payment confirmation rules.
• Expired subscriptions may restrict subscription-based owner features.
• Subscription renewal and cancellation conditions will be disclosed before purchase.

10. Platform Responsibilities

We aim to provide a reliable platform for discovering grounds and managing bookings. However, ground facilities, on-site services and physical operations are primarily the responsibility of the respective ground owners.

11. Prohibited Activities

• Fraudulent bookings or payments.
• Providing false information.
• Misusing another user's account.
• Attempting unauthorized access to the platform.
• Uploading unlawful or misleading content.

12. Account Suspension or Termination

Accounts may be restricted or suspended for serious violations, fraudulent activity or misuse of the platform, subject to applicable law and relevant user rights.

13. Changes to These Terms

We may update these Terms and Conditions when our services or applicable requirements change. Updated terms will be published on this page.

14. Contact Us

For questions about these Terms and Conditions:

Platform: BoxCricketBooking
Email: androidappshub2026@gmail.com